Charging to replace expired card

I have tried to replace my expired card for over 3 months now. Finally got hold of someone on the secure chat that is trying to assist but even he is struggling to get the card ordered. Furthermore, FNB is charging me to replace the card. I already pay service fees now they charge me for a card that expired. I did not ask for it to expire, I did not lose the card, why should I pay for a card that you force me to replace that you are going to make money on in any event as I use it. Absolutely despise banks.