AC
Anel C

1 reviews | Active since Mar 2011

21 Sept 2015, 09:43

Charging interest

I am trying to settle my accounts with you but I have been told that there will be interest added ontop of my Cheque account's oustanding balance. I have been asking for these balances and telling the guys that I want to settle my accounts but nobody said anything about adding interest ontop of my cheque account's current balance. I have now gotten enough money for only that excluding the extra interest. I am sorry but because I was misinformed of this information from the beginning I refuse to pay this extra interest.<br> I also couldn't settle my accounts yesterday because your systems were down.<br> I'd like to settle most of my accounts today. So please give me feedback TODAY still.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Sept 2015, 12:48
Official
Hello SadCust,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 763333.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)