CHARGING FOR SERVICE WITHOUT PRIOR NOTICE

6 months ago my reward level was changed from 3 to 5 and I was informed by FNB****ect that now I am entitled free uncapped Internet. <br> On 25 December 2015 without prior notice from FNB my cheque account was debited with R399.00 for uncapped ADSL. On 28 December 2015 I phoned FNBConnect and enquired about the debit on my account. Ms Pretoius advised me that it is a mistake and that the matter will be resolved<br> After 24 hours I phoned FNBConnect again. I was advised that FNB has changed its policy. I'm no longer entitle to free internet on my current Gold Card. I said why no prior notice was given to customers so that we can make other arrangement. She said it is not their dept who implemented the changes. I must contact FNB E-Bucks dept. E-Bucks dept advised me that it is not them but FNBConnect dept. I phoned FNBconnect again and I spoke to Ms Tumi Malakoane and she said that is not FNBConnect but it is E-Bucks dept. I phoned E-Bucks dept again and I spoke to Sibosiso Ndada. He spoke to his to his manager Leon Naidoo. He advised me that I must contact FNB****ect and not E-Bucks dept. They reward people they don't charge. I was transferred from 1 dept to the other.