1 reviews | Active since May 2018
Charging for accounts that can not be used?? Looks like FNB have just given up on dealing with customers
How can they charge account fees for an account that can not be used.One of my accounts was made inactive due to RMB compliance incompetence. Just phone ********** 709 to hear the level of people there. This was escalated through FNB complaint mechanism and I was assure all sorted. Just to find account still not useable.
Good day Danna Strydom,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Danna Strydom,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)