1 reviews | Active since Oct 2014
Charging fees wrongfully
I have an FNB Smart Cheque account since March 2012 and have never paid cash withdrawal fees. All of a sudden and out of the blue FNB charged me R18,50 for drawing cash once this month of October 2017. I do not understand what is going on or when did what change on my account.
Hello louisa700223,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello louisa700223,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)