Charges u didn't consent to disgusting

Thank you, FNB, for acknowledging my complaint (reference ***NF) However, I am extremely disappointed that this critical issue remains unresolved, especially as it affects my child’s disability grant, which is deposited into this account and is essential for their care.

Over a year ago, my FNB Easy Account was upgraded to a Private Account without my consent, resulting in monthly fees of R650 instead of the Easy Account’s R4–R7. These unauthorized charges have cost me approximately R8,450, severely impacting my ability to provide for my disabled child. When I queried this, FNB could not explain the upgrade, which is unacceptable.And because I have to take care of my disable child i couldn't go into the bank coz I had no one that could take care of her so I can go into the bank and inform them that I didn't upgrade or give consent to upgrade my account.


I canceled the Private Account a month ago because i managed to get my friend to watch my disable child for a hour while i can go into the bank to have this cancelled which i did an the consultant informed me that it will be back to a easy account within 5 days wen i checked my account after a week later i saw that my account is back on a easy account coz it no longer says private account so i was under the impression its solved.


Then to discover that here they charging me again so you cant make the same mistake twice because now it looks intentionally now to revert to my Easy Account, but my latest statement still shows a R650 charge, on the 14 of August 2025 indicating a failure to process the downgrade.

After complaining about this problem on the 15 August 2025 this consultant said that my account is stil on a private account so now that hour I went to the bank to cancel this problem but now was not successful not because I didn't do what I needed to but because fnb failed a disable child again.

This situation violates my rights under the Consumer Protection Act (Act 68 of 2008), which requires transparency and consent for account changes. I demand:
A full refund of the unauthorized monthly fees (approximately –R8,450).
Immediate reversal .
Written confirmation that my account is now an Easy Account with the correct fee (R4–R7).
An explanation of why the account was upgraded without consent and why the issue persists.
I expect a resolution by 18 August 2025 . If unresolved, I will escalate to the National Financial Ombud Please prioritize this, as it affects my child’s disability grant, please find details below
Complaint ***

Regards ......