CHARGES ON MY FNB ACCOUNT

On Weds, 12th August 2020, at 17:19 I got a message from FNB that a transaction of R182.38 had taken place on my account, at fansedge.com, at 17:20 I got another message from FNB saying REVERSAL R182.38, So my question is, how did FNB know that I did not do that transaction? Why was I not notified via my cell phone that a transaction was taking place and for me to give the go-ahead like I have to do with every other transaction I make on my account? Who and how did someone manage to get my card number and my CCV number?

I have had to cancel my Gold Cheque Card and now I get charged R110 for a new card, whose fault is this?? MINE?? Why should I be penalised for this sick society we live in?? Or is this just another tactic of FNB's to milk their loyal customers? I was told my new card would be delivered in 3 - 5 days, today is the 19th August and I am yet to receive my new card. I would appreciate these charges being reversed as well as the delivery of my card expidited. Never mind the following charges: 06/08 Ewallet Send Fee Adj R266.00 05/08 Value Added Serv Fees R14.00 05/08 Cash Handling Fees R62.60 R342.80 for these fees I find is very harsh!!!

Regards Mrs CP Cross