1 reviews | Active since Oct 2017
Charges Dispute,
I have logged 2 Complaints against FNB regarding charges and unpaid's on my account, the reference numbers are ********** NF and ********** NF , I spoke to the complaints division at FNB today who says she doesn't have any record of these complaints, yet on my hello Peter account it is still there, she's making reference to a FNB Connect complaint saying the Reference number ********** NF is for that compliant, when it clearly shows on the response from FNB that the referance number for that query is ********** NF. I need this resolved and my money reversed in the account, I am not going to cater again this month for this nonsense. Go and look up the complaints and resolve this please.
Good Day Mr. brenden-naidoo
Thank you for bringing your matter to our attention kindly note that we have reviewed your matter and forwarded the matter to the Telephone banking segment for investigation and feedback to yourself.
Your reference number in this regards is as follows: ***NF. You will receive feedback in 24 to 48 working hours.
Thank you again
Kind Regards
FNB Hello Peter Desk
Rahim Salamaan
Hello Peter Service Recovery Consultant
***
Good Day Mr. brenden-naidoo
Thank you for bringing your matter to our attention kindly note that we have reviewed your matter and forwarded the matter to the Telephone banking segment for investigation and feedback to yourself.
Your reference number in this regards is as follows: ***NF. You will receive feedback in 24 to 48 working hours.
Thank you again
Kind Regards
FNB Hello Peter Desk
Rahim Salamaan
Hello Peter Service Recovery Consultant
***