Charges - Disgusting service (No platform to voice complaints)

<p>On 3 October I tried to deposit money at 4 different branches using the ATM facility, at all of these locations the ATMS were not oprational. On my last attempt the staff of that particluar branch advised me that the bank was having a national problem and that they would allow me to deposit the money at the teller without incurring a charge. I received my statement at the end of October and had noticed that I was charged for my deposit despite been given the assurance that I would not be charged. I sent an e-mail around the first week of November to the branch where no accounts are held, after a month or so I still had not heard anything from the branch. I then decided to visit my home branch about 2 weeks ago was was told that they could not help me and gave me the details of customer care. I wrote to customer care and explained what had happened and they too advised me that they were unable to assist and that I should use the online banking platform, which I did. I have done this twice in the last week and still no feedback, I am must annoyed as this is 3 months since the incident took place. </p>