Charges

I am extremely disappointed with FNB. On the 2nd of August, my account suddenly showed a negative balance of around -R300, which I did not understand. When funds were deposited, that amount was automatically deducted without any explanation. I didn’t query it at the time, but now again today my account shows another unexplained deduction of -R29.

This used to happen quite often with my account in the past, then it stopped for a while, and now it has started again. I really do not understand why FNB is making these random deductions, and there is no way I could be making payments when there are no funds available in my account.

To make matters worse, I reached out to FNB today and was assisted by someone named Tidimalo. After writing my query, the chat disconnected, yet the system still showed a message saying “Good day Ms Mpumelelo M Ntusi, Tidimalo is still attending to your query and will respond shortly.” No proper assistance was given and I was left with no clarity.

This is extremely unprofessional and frustrating. I need proper answers and explanations for these unexplained charges.