Charges

On 27th July I made a cash deposit at one of the branches only to find out that a charge had been levied on this deposit which usually was not the case. After making enquires at the branch the following day was told that the product specifications had actually changed as from 1st July. I never received any communication to this affect that the one free cash deposit allowed per month had been withdrawn as of 1st July. Had I been informed of this I would have made other arrangements. I find this totally unacceptable and in fact is a breach of contract and will be taking this further should this matter not be resolved. Besides this it was over a month before I received any feedback from your organisation where I was told this matter should be resolved within 2 days.