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JZ
Johan Z

1 reviews | Active since Oct 2011

11 May 2018, 16:19

Charged twice for the same service

Hi have sent money from my Euro account and was asked who will be liable for the charge. I selected that I will be paying for all the charges and then selected for the fees to be deducted from my Euro account. So when the transfer went off, 17 Euros was deducted from my Euro account as I have selected. Then 17 days later I was charged R190 on my cheque account. Why??? I have engaged with customer services but they couldn't give me answer as to why I was charged twice! I asked for the pricing policy that will explain why I was charged twice days ago but I am yet to receive an decent answer.

This is another hidden cost scenario that I simply hate!

Please explain!

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply12 May 2018, 09:31
Official

Good Day

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

JZ
Johan Z's update15 May 2018, 15:06
Reviewer Update
Dear FNB team, Many thanks for the reply. The charges were reversed. However I was not given an explanation as to what went wrong. And now my frustration has turned to confusion. Over and above my cheque account being credited, my Euro account was also credited - twice. Why? I already have asked to see your policy regarding fees for global account transfers so that I can marry up what was charged and what should have been charged. If the 2 reversals on my Euro account is correct, it means that you over-charged me for all 3 of my transfers that I made and that FNB still owes me for one more transaction. Can someone please explain to me what is really going on???