1 reviews | Active since Jul 2016
Charged twice for a card when I was told it was free.
I went into the East Rand Mall branch and asked them to replace my missing Debit card. The lady issued a new one and told me that there will no charge because the last one was not activated. I look at my account now. I was charged twice for the same card R140 and then R90. Why was I charged twice for the same card, why was I charged at all when the lady who helped me told me twice, no charge! I see alot of people moving their account from FNB to the new bank that's opening up soon. Bad service once again FNB!
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)