1 reviews | Active since Sept 2009
Charged R960-00 excess fee
Deposited money on Saturday. Had a positive balance and carried out some transactions. Today get SMS account over limit. Find I have been charged R 960-00 Excess Fee for 6 Toll Fees of R5-00 each
Hello Gnhodge ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Gnhodge ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***