JR
Jayson R

1 reviews | Active since Feb 2015

02 Feb 2015, 12:56

Charged R286 for 23pages of stamped Bank statement

I am a FNB Platinum Account holder and am currently applying for bond finance on a second home.<br> <br> I am required to provide stamped bank statements as part of this process with my seller appointed bond originators.<br> <br> I went to the Bedford Centre Branch on Saturday 31 January 2015 to have same printed.<br> <br> My bank statements amounted to 23 pages.<br> <br> I was not advised of the costs before same was printed, and have since been charged R289!!!!<br> <br> This works out to R12.43 per page. <br> <br> This is absolutely ridiculous, particularly in light of the fact that I am on FNB's premier banking.<br> <br> It is also worth recording that the management advised me that they would not stamp statements which were printed by me and brought in branch.<br> <br> This is a classic example of over the top bank charges that are not brought to the attention of account holders.<br> <br> I would like someone from Fnb to contact me and provide me with the justification for these charges. <br> <br> The standard management response of \its contained in our pricing schedule"will not suffice.<br> <br> <br> <br> <br> <br> """

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Feb 2015, 13:16
Official
Hello Jayson Rebelo,

We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.

This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 615892.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)