1 reviews | Active since Feb 2014
Charged R110 X 2 for a R90 purchase
I recently upgraded to a Premium Cheque account and feel like I made a huge mistake. I have been charged R110.00 X 2 they telling me it's for purchases that went through while I had no funds on my account. Why allow such If I don't have funds let it decline instead of you making money out of it. I didn't have problems with my normal cheque account cancel this Premium cheque account and refund me my R220 back to my account ASAP or I'll cancel my FNB account.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)