1 reviews | Active since Jul 2016
Charged R1000 at the International Slow lounge for 2 people!
After being debited R1000 for the International slow lounge, I enquired about why my free visits weren't utilised and I was told it was because I did not use the app. I use the website on a monthly basis and it is regarded as an electronic means. I am really annoyed with FNB's many loopholes and feel ********** by FNB.
Over and above not being granted my free visits and to add insult to injury, I was not even charged the rate of R250 per person but your rules clear state as a Premier Card holder that I should at most get charged this rate.
I have just recently opened up several investment accounts with FNB and was considering opening up a trading account but I don't feel like a valued customer!
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)