NL
Nosipho L

1 reviews | Active since Aug 2014

01 Feb 2019, 14:20

Charged on reversal

I think it is unfair that a person gets charging for reversing an authorized debit order, why would i reverse something that i made a commitment to? It is so frustrating that a person must go through this mess and to have your Bank charge you to reverse is ridiculous and I was told they do not charge for reversing a couple of months bank now two day ago i had to reverse via phoning in as the amount was over 260 i go through my transaction history i see i was charge like that is wrong and unfair this is an ongoing thing and it seems like the bank does not care.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Feb 2019, 16:08
Official
Good Day Nosipho,

Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)