1 reviews | Active since Apr 2016
Charged more fees
I am extremely disappointed with FNB. I opened my account in April and I have been charged account fee of R70 per month. Since July, the account increased to R130 per month and when I phoned the call Centre, I was told that they cnged my pricing plan and the lady I dealt with told me that she will change my pricing plan and she changed it without even explaining to me why she is changing it and the fees involved, she promised me that I will get a refund on the extra fees FNB charged me since July. As I put the phone down I saw a shock of my life to see that they charged me again. I got very upset, I then sent an e-mail and it took them three days to get back to me. The guy phoned me and I told him what happened, he promised that the matter will be resolved and I also requested that they downgrade me to gold cheque account, he promised me that will be done in hours, that was last month, till today nobody has bothered to call me. I was charged again on the 13/10/2017. The total fees that has been charged on my account is R364 in a period of 1 month. This is extremely frustrating. I can't believe that FNB can be so *********** in dealing with their customers. This is really disappointing. This is not the only disappointment I had to go through since I opened this account. I want my money back.
Good Day Ms. Ndwandwe@21
I refer to your complaint logged on www.Hellopeter.com against FNB. I will ensure that your comments are escalated to the responsible area to be addressed.
Our staff customers are just as important to us as non-staff customers and as a customer you have every right to raise any complaint or other issue with us. It is with disappointment that we note that you chose to express your dissatisfaction in the public domain (www.hellopeter.com) against the very institution with whom you are employed. I would like to draw your attention to the “Code of Ethics” for the FirstRand Group, in particular point 2 “Application and General Obligation”. The code states:
In practising this Code, all employees are expected to:-
• Respect their terms and conditions of employment.
• Defend and maintain the reputation of the Group.
• Practice sound labour relations.
• Develop their personal capabilities
FNB offers various channels that may be used by our staff customers, and I encourage you to make use of these instead of www.hellopeter.com
As stated your matter has been escalated internally for urgent attention and resolution.
Thanks
Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
***
Good Day Ms. Ndwandwe@21
I refer to your complaint logged on www.Hellopeter.com against FNB. I will ensure that your comments are escalated to the responsible area to be addressed.
Our staff customers are just as important to us as non-staff customers and as a customer you have every right to raise any complaint or other issue with us. It is with disappointment that we note that you chose to express your dissatisfaction in the public domain (www.hellopeter.com) against the very institution with whom you are employed. I would like to draw your attention to the “Code of Ethics” for the FirstRand Group, in particular point 2 “Application and General Obligation”. The code states:
In practising this Code, all employees are expected to:-
• Respect their terms and conditions of employment.
• Defend and maintain the reputation of the Group.
• Practice sound labour relations.
• Develop their personal capabilities
FNB offers various channels that may be used by our staff customers, and I encourage you to make use of these instead of www.hellopeter.com
As stated your matter has been escalated internally for urgent attention and resolution.
Thanks
Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
***