kS
khomotso S
1 reviews | Active since Oct 2016
29 Apr 2024, 10:51
Charged for the lounge and App not working consultants failing to assist
I honestly think I have over stayed my stay with FNB, their services are dropping lower and lower everyday.
My banking app has not worked for almost a week and their banking app team cannot even help.
The username and password I use daily is rejected by the app, I have downloaded the app 6 times already still not working.
And the cherry on top I recently visited their Lounge at the airport and they consulted said. It’s a free visit since I have both the debit and credit card and to my surprise they charged me R600.00 for the visit. Then charge me again for the negative balance that was coursed by them.
I honestly have zero tolerance to their mediocre service and will gladly move my account elsewhere were I will be appreciated
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Replies (3)0
Replies (3)kS
khomotso S's updateReviewer Update
30 Apr 2024, 17:04How long does it take FNB to resolve one query, I have not received any feedback on why I was charged R600.00 for the airport lounge. Are you planning to just ignore my quy
kS
khomotso S's update30 Apr 2024, 17:04
Reviewer Update
How long does it take FNB to resolve one query, I have not received any feedback on why I was charged R600.00 for the airport lounge. Are you planning to just ignore my quy
kS
khomotso S's updateReviewer Update
03 May 2024, 08:15Dear FNB if you are not prepared to respond on this matter and reverse my money please be so kind and get your consultant to call me and cancel my relationship with you, Bidvest is in the process of moving my account already.
kS
khomotso S's update03 May 2024, 08:15
Reviewer Update
Dear FNB if you are not prepared to respond on this matter and reverse my money please be so kind and get your consultant to call me and cancel my relationship with you, Bidvest is in the process of moving my account already.
kS
khomotso S's updateReviewer Update
07 May 2024, 06:37Finally decided to call in and ask why my query was not being responded to only to be told that I was charged R600.00 for having coffee at your lounge..because my ebucks points are low…wooow FNB never in my life have I thought you will be this pathetic.
I have all my assets, business accounts, home loans accounts, investments with FNB yet you want me to generate ebucks and not use them because they will be used for the lounge.
On my way back I went into Bidvest lounge with a friend and I had a great meal and great service there even though I am not the client for free.
Yet at the bank where I put my everything I am
Charged R600.00 for having one cup of coffee even Starbucks does not charge me that much.
After my 17 years relationship with you I think I am done, Bidvest has accepted my application and Business account and I am gladly moving there keep your stupid ebucks levels
You are pathetic
I have all my assets, business accounts, home loans accounts, investments with FNB yet you want me to generate ebucks and not use them because they will be used for the lounge.
On my way back I went into Bidvest lounge with a friend and I had a great meal and great service there even though I am not the client for free.
Yet at the bank where I put my everything I am
Charged R600.00 for having one cup of coffee even Starbucks does not charge me that much.
After my 17 years relationship with you I think I am done, Bidvest has accepted my application and Business account and I am gladly moving there keep your stupid ebucks levels
You are pathetic
kS
khomotso S's update07 May 2024, 06:37
Reviewer Update
Finally decided to call in and ask why my query was not being responded to only to be told that I was charged R600.00 for having coffee at your lounge..because my ebucks points are low…wooow FNB never in my life have I thought you will be this pathetic.
I have all my assets, business accounts, home loans accounts, investments with FNB yet you want me to generate ebucks and not use them because they will be used for the lounge.
On my way back I went into Bidvest lounge with a friend and I had a great meal and great service there even though I am not the client for free.
Yet at the bank where I put my everything I am
Charged R600.00 for having one cup of coffee even Starbucks does not charge me that much.
After my 17 years relationship with you I think I am done, Bidvest has accepted my application and Business account and I am gladly moving there keep your stupid ebucks levels
You are pathetic
I have all my assets, business accounts, home loans accounts, investments with FNB yet you want me to generate ebucks and not use them because they will be used for the lounge.
On my way back I went into Bidvest lounge with a friend and I had a great meal and great service there even though I am not the client for free.
Yet at the bank where I put my everything I am
Charged R600.00 for having one cup of coffee even Starbucks does not charge me that much.
After my 17 years relationship with you I think I am done, Bidvest has accepted my application and Business account and I am gladly moving there keep your stupid ebucks levels
You are pathetic