CHARGED FOR SERVICES AND STILL NO REVERSAL

I noticed that FNB charged me for 2 Slow lounge visits which are in fact free, which was confirmed by a banker I liased with. He advised this was to be refunded in24-72 hours which was not done. I followed up twice and was advised it was escalated on two occassions and I'd be contacted to confirm this and to date no one has bothered contacting me to provide an update on the reversal of these erronously deducted fees. It's absolutely unfair that i'm financially inconvenienced and no one has rectified this issue almost a week later and no one has bothered to contact me. I followed up and after holding for almost 20 minutes as usual, I was told I'm being transferred to a consultant only for the call to be dropped. Premier banking is clearly a facade as the service is absolutely below standard except when you want to switch your account!