1 reviews | Active since Dec 2015
Charged for paying credit card early
I pay my credit card between the 26 and the 28th of each month. <br> In Oct 2015 I paid my credit card on the 26/10/2015 which was more than the minimum amount that was due by the 18/11/2015. <br> I then did an additional payment of my credit card on the 30/10/2015 and FNB then did an automatic debit order on the 18/11/2015. Accordingly they only recoginsed the payment on the 30/10/2015 as they have said that because I paid the credit card on the 26/10/2015 and not on the 27/10/2015 when they sent me an SMS that the payment on the 26/10/2015 does not count for the next month. <br> <br> My cheque account went into overdraft due to the automatic payment and then FNB charged me R100 as a dis-hononary fee.<br> <br> I requested this to be reversed and they said they won't because I was only suppose to pay once I got the SMS.<br> I find this really unfair, as I now get penalised for paying my credit card literally a few hours early.<br> As a loyal client with FNB I find this shocking that one gets fined for being loyal and by paying on time/early.<br> <br> I don't work at FNB and how am I suppose to know that this is how there system works. I have always paid my credit card between these dates and have had no problem...
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Credit card who will provide you with feedback.
The reference number is 824861.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Credit card who will provide you with feedback.
The reference number is 824861.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
