1 reviews | Active since Jul 2018
Charged for no available funds when there are funds
I would like to lodge a complaint regarding charges that were added on my account due to non-available funds. I remember specifically that i made a transfer from one of my FNB accounts to another so I can be able to make a transaction and my balance reflected immediately that I have available funds because why would I make a purchase if I don't have funds, and the fact that the transaction went through would mean that I have funds. You cannot possibly charge me R120 for each transaction when that transaction was successful. This is unacceptable and I need my funds reserved please.
Good day Perseverance Tebogo,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Perseverance Tebogo,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)