Charged for Monthly serivces because their app are not working

I had resolving Facility with FNB for month trying to close it with no success , Finally managed to get hold someone over the phone , then the employee of FNB encourage me to put complain in with Helo Peter the ombisman and also fnb complain which i now shall do , FNB also charged me for monthly services fee which i have to pay for because their app are not working, now i had to pay for getting horrible services