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LS
Linda S

1 reviews | Active since Jun 2009

07 Apr 2018, 10:37

charged for FNB connect sim swop at R40

Fnb are a bunch of ****** in suits, i lost my fnb connect sim, went inside a bank to do a simswop, got it without any explanation of swimswop charges, to my surprise i was on -R40 on my airtime, how the hell did this happen, consultant didn't mention it to me in Century City, i would not have did a simswop, simcard is useless anyway, charges are exorbitant , cant even top up outside FNB, and how did i also ended up having minuses on my bank account , im closing their stupid cheque

0
Replies (5)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Apr 2018, 08:41
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

*** (option one)

LS
Linda S's update09 Apr 2018, 10:45
Reviewer Update
i also tried to apply for a temp loan, i nornmally get R1600 or less to my surprise i was approved for R100, what a sick joke, and the finanacial commitments listed on my account are incorect , fnb uses the last loan as monthly commitments which also wrong , i cant increase the loan either
LS
Linda S's update09 Apr 2018, 18:07
Reviewer Update
can you also explain this minus reflecting on my account 06 Apr 2018 #ITEM PAID NO FUNDS 1 ITEMS ON 18/04/ 1 ITEMS ON 18/04/05 0.00 -27.50
FNB (First National Bank)
FNB (First National Bank)'s reply10 Apr 2018, 08:32
Official

Good Day,

Thank you for your posting.

The above matters has to be addressed (temp loan and fee enquiry) can be addressed with FNB Sales and Contact Centre who can be reached on ***. Please ensure that you have your bank card when calling as it is required for validation purposes.

The branch has advised that they have tried to contact you regarding your initial complaint, however you were not available. The will call you again today.

Regards,

Hello Peter Complaints Team

*** (option one)

LS
Linda S's update12 Apr 2018, 15:52
Reviewer Update
my response to your century city Spochter, Rudolph, until today no one responded to my email/phoned me Hi Thank you for getting back to me, i had a connection issue yesterday and today im unable to take calls, im available tomorrow morning until 10 am, i had quite a few issues with FNB, apart from the connect sim fee which wasnt mentioned by a staff member in Century City,and having to deal with a very uns****ed and *********** callcenter agent who opted to just hung up on me, a supervisor by the name of Hlengiwe Mazibuko/MKHIZE IN YOUR FNB CONNECT SIM WAS SUPPOSED TO GET BACK TO ME, regarding a recording between myself and the callcentre agent, she too has not yet got back to me, im cheesed off with your service, and not paying R40 for a simswop, im closing my cheque account tomorrow and cancelling the simcard