Charged for Ebucks but no ebucks account

I have been charged ebucks fees since 2008 and I don't have an ebucks card, upon querying this with FNB and getting NO RESPONSE. Further when I referred the matter to the credit card division, I was informed that since I did not check my credit card statement they cannot refund me the fees they have been charging me *******ly since 2008. Rita's response:<br> In response to your enquiry, we apologise for the incorrect date utilised in the previous email sent to you. Please note an eBucks Fee reconciliation was completed on your FNB Credit Card account for the past six months.<br> The annual membership fee was changed from being charged on an annual basis to a monthly basis in the year 2015, therefore a rebate of R116.67 was credited to your FNB Credit Card account on the 14/08/2015. We have reversed the Monthly Reward Fees charged from the month of August 2015 to February 2016. <br> YOU HAVE 30 DAYS IN WHICH TO DISPUTE ANY DESCREPANCIES ON YOUR FNB CREDIT CARD STATEMENT, THEREFORE WE CANNOT REVERSE FEES DATING BACK TO 2008. AS PER OUR RECORDS, WE HAVE NOT RECEIVED ANY REQUESTS FROM YOURSELF DISPUTING THE EBUCKS MEMBERSHIP FEES PRIOR TO THE YEAR 2015.<br> so they refund me for 6 months?