tB
taryn B
1 reviews | Active since Nov 2014
16 Feb 2016, 21:15
Charged for card replacement
This evening I received a sms of a amount that was spent on my cheque card that I did not spend. I then phoned the ***** department and my card was cancelled and a new card was ordered. When I looked on my Internet banking I saw that I was charged for the replacement of the card. This is honestly unacceptable as I did not lose my card and was not my own negligence and want to be refunded.
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Replies (1)
FNB (First National Bank)'s replyOfficial
17 Feb 2016, 11:19Hello tazz77,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 870364.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 870364.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply17 Feb 2016, 11:19
Official
Hello tazz77,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 870364.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 870364.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)