Charged for Card Renewal

My cheque account card expires end Feb 2015 and my card was sent to the East London branch. After many back and forth calls between Randpark Ridge branch and Vincent, Lucia from Randpark Ridge called me and said that it would take too long for them to route the card to JHB and that i should just cancel my renewal and place an order for a new card<br> <br> I told her that i didnt want to as i would have to pay for it but she ASSURED me that she will handle it and i wont be charged. i met with her on Saturday, 14 Feb 2015 and she ordered a new one only to find out this morning that i have now been charged for the new card of R115.00<br> <br> I want this reversed as it was your staff that said i would not pay for it and im sure your calls are recorded. Please can this be reversed and she told me to cancel my renewal and order a new card. it's really unacceptable