SD
Sinenhlanhla D
1 reviews | Active since Nov 2015
03 Dec 2018, 11:18
Charged for a replacement card
I had lodged a complaint last week in relation to my card that was not delivered by DSV due to their fault..I noted hower that I now have been charged for the replacement card and find it unfair as it’s not my fault that they did the incorrect thing for the delivery of the first card! Kindly assist in why this occurred
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Replies (1)
FNB (First National Bank)'s replyOfficial
03 Dec 2018, 12:11Good Day Sinenhlanhla
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref :***NF
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref :***NF
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s reply03 Dec 2018, 12:11
Official
Good Day Sinenhlanhla
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref :***NF
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref :***NF
Regards,
Client Experience Team
Tel number: ***