1 reviews | Active since Sept 2017
Charged for a Replacement Card
My son's account was charged R140 for a card replacement, I've never replaced his card. I called your call centre on the 23rd of November at 10:20am, and was told by your Consultant Sabelo Mbanjeni , that someone from FNB will call me back. I'm still waiting for that call.
Hello Gugu ZA,
We truly regret taking note of your experience and the frustration this has caused. Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback. ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Gugu ZA,
We truly regret taking note of your experience and the frustration this has caused. Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback. ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)