charged double

<p>I went to fnb at Festival mall in kempton park to get a credit card. I was put on a phone to talk with credit card department. I told them i wanted to down grade from platinum to gold credit card and i was told its best if i also down grade my cheque account to get benefits. I agreed not knowing of any charges. my cheque account was down graded same day 12 october 2016 and i eas charged #value added fees 29.85, #monthly account fee #106.15, # monthly O/D fee 30.4 and Int on Debit balance 25.59. When i called to complain i was told it fee for down grading which i was not told about it and to think about i just wanted to down grade my credit card oly so i was told i will benefit. september 26 i was also charge on my platium account so i paid FNB 539.92 just for one account. I so sad and broke.</p> <p> </p>