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Rehana M

1 reviews | Active since Mar 2012

03 Jan 2018, 11:17

Charged Card Fees

I have been paying a credit card fee and credit facility service fee and for my wife and my FNB Credit Cards. We are both pensioners and occasionally use the card.

The main reason we keep the credit card is if we want to travel we can purchase our tickets etc.

We keep being card this fee and we feel as pensioners this amount adds up at the end of the year.

It is for this reason we will close our account down.

FNB Is unreasonable where they do not assist at the branch and the call centre is the most useless and the their agents are very rude.

Can we have the Head of Card Division call and explain why as pensioners we should pay for this fee?

As a long standing client of FNB of thirty years surely we can waiver these fees?

0
Replies (5)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Jan 2018, 11:51
Official

Hello RML11

We truly regret taking note of your experience and the frustration this has caused.

Thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

RM
Rehana M's update12 Jan 2018, 10:02
Reviewer Update
Ref Number: ********** NF After several calls with FNB's representative Memory, she was unable to assist to waiver these fees for my parents who are pensioners. I had requested my dad's FNB Credit Card to be delivered to him and nothing has been forthcoming. I requested Memory to have the Head of Card Division contact my dad and this too has fallen on deaf ears. It seems like FNB does not care about their client but about money - Sad State of Affairs...
RM
Rehana M's update15 Jan 2018, 13:45
Reviewer Update
The email address ********** does not exist. The attached email could not be delivered to one or more recipients. ********** - No such user PATHETIC from FNB - how can you not help me?
RM
Rehana M's update06 Feb 2018, 10:24
Reviewer Update
Ref Number: ********** NF My dad requested Memory to has his credit card delivered home. Its three months later and no card has been delivered?
FNB (First National Bank)
FNB (First National Bank)'s reply06 Feb 2018, 10:39
Official

Good Day,

Thank you for your response.

Please email. *** alternatively ***

Regards,

Hello Peter Team