AS
Amith S
1 reviews | Active since Nov 2012
11 Mar 2016, 16:04
Charge for Slow Lounge when it should be free
I made use of the Slow Lounge on 07 / 03 / 2016 & was charged after presenting my flight tickets for my visits. As a platinum account client, I should not be charged for this & should be re-imbursed this expenditure.
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FNB (First National Bank)'s replyOfficial
11 Mar 2016, 17:05Hello Asurajballi,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 887280.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 887280.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply11 Mar 2016, 17:05
Official
Hello Asurajballi,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 887280.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 887280.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)