CHANGING TO FNB WAS THE BIGGEST MISTAKE

On Wednesday, 13 January 2021 I decided to change my bank from Nedbank to FNB. I called the call centre and spoke to a lady who told me that another consultant will be in touch with me regarding the opening of my new account. The consultant in question called me and informed me that because I was a new FNB client, I was only allowed to open an Easy Account and then after three months, I would be able to upgrade to another type of account. She informed me that I would need to go into my nearest branch to fetch my card.

Upon visiting the branch, I was told by one of the banking consultants that the above was false information and that because I am employed, I am entitled to open a Gold Cheque account as a new client. He subsequently opened the gold account for me and said that I need to call the call centre to close the Easy Account.

When I got home, saw that my name was not embossed on my card and that my name was spelt incorrectly on my banking app. Further, the area that I am from was also spelt incorrectly on my banking documents.

I have spoken to well over 15 people at the call centre to try and resolve these issues- issues that relate to *********** and rude staff and to no avail. I have been promised to be called back but nobody has bothered to assist me. One of the agents told me to submit a complaint on Hello Peter so I am doing just that. I have spent over R500 in airtime calling the call centre and still I have not had any relief. Furthermore, nobody has bothered to return my calls.

It is pathetic service indeed.

Despite FNB being more expensive than Nedbank in terms of bank charges, I chose to change to FNB because I assumed that FNB would be more efficient. I couldn't have been more wrong.

I am in disbelief that I have been a client of FNB for SIX DAYS and I am already having problems with their services, or lack thereof.

I just wish I would have stuck to Nedbank as they are friendlier, cheaper and much more efficient.

Goi9ng forward, I will go out of my way to discourage my friends and family to bank with FNB. Absolutely disgusting indeed.