Changing of Surname

<p>Up until this point, I have really been happy with FNB... </p> <p>I was advised that I would need an original marriage certificate from home affairs to update my surname...</p> <p>Now number 1, if I didn't have an ID with my new surname listed on it, I would understand this requirement.</p> <p>Furthermore, my husband and myself are married with an ANC, therefore my account would remain exactly that. MINE.</p> <p>Why is it that an identity document/card is not enough to verify my name change?</p> <p> </p> <p>Not to mention the cheeky agent I spoke to on the phone... Who clearly hasn't been to home affairs in a while, for him to tell me to just get it done because it's not a difficult or lengthy process. </p>