GM
Gomolemo M
1 reviews | Active since Feb 2016
17 Feb 2016, 13:24
Changing of Account Type Without Approval
I have a Student Account with FNB for reasons that I'm a student and it is obviously.During the month of December, FNB changed my Student Lifestart Account to a Smart Account without my approval. I was not informed of the yearly update that was required to keep my account as a Student Account as a result of this I have been service fees I was not expecting for the month.<br> I feel this is very unprofessional of FNB to do as they please without the clients approval and notifying the client.
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Replies (1)FNB (First National Bank)'s replyOfficial
17 Feb 2016, 15:44Hello Gomolemomoriri,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 871158.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 871158.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply17 Feb 2016, 15:44
Official
Hello Gomolemomoriri,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 871158.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 871158.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
