GM
Gomolemo M

1 reviews | Active since Feb 2016

17 Feb 2016, 13:24

Changing of Account Type Without Approval

I have a Student Account with FNB for reasons that I'm a student and it is obviously.During the month of December, FNB changed my Student Lifestart Account to a Smart Account without my approval. I was not informed of the yearly update that was required to keep my account as a Student Account as a result of this I have been service fees I was not expecting for the month.<br> I feel this is very unprofessional of FNB to do as they please without the clients approval and notifying the client.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Feb 2016, 15:44
Official
Hello Gomolemomoriri,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 871158.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
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