Changing debit order for student loan - what a nightmare

29/03 - I visited the Kenilworth branch to change the debit order for my daughter's student loan. They put me on the line, twice, with your loans dept - no one picks up and call is transferred for me to provide a rating for the service? What service?? I didn't speak to anyone. And your branch staff do not know the working hours of their companies' loans dept!!!!! This was a complete waste of time. 31 March 2025 - Emailed '***' to request the change of debit order form 04 April - Debit order change form received 07 April - completed debit order change form sent back 09 April - email from Tshireletso advising my request has been escalated to the student loans dept 24 April - I emailed your complaints dept *** 02 May - I received an email from Lusiba requesting a letter from my HR to change the debit order date. What the hell!!!! Why is it so difficult to change the debit order to my daughter's banking details!!!!!