Changing Address - MISSION IMPOSSIBLE @ FNB

<p>I sent a change of address request via email to ********** on the 25/01/17, I received the below response the same day, I then called as requested. I was identified and assured that on the next run, the address on my statement will be updated. I received a new statement and the address was still not updated. I sent another email on 27/02/17, I was now asked to send my proof of residence which they have. Please update my address that's all I am asking. I am not asking for the bank's money, no vetting is required to change an address or is there?</p> <p> </p> <p>I have copied both emails below.</p> <p> </p> <p>Dear Valued Customer</p> <p>Thank you for your correspondence dated 25/01/2017.</p> <p>Please call FNB Enquiries on ********** or +27 11 ********** , the consultants will have to identify you by asking you the compulsory security questions. <br />Once the security questions have been answered satisfactorily the consultants will be able to assist you further.</p> <p>For security reasons, we are not able to assist with this particular query via email.</p> <p>Regards<br />Onica Langa<br />Service Consultant</p> <p>FNB Contact Centre</p> <p>Tel: ********** <br />Email: ********** />Web: www.fnb.co.za</p> <p> </p> <p>I then sent another email on 27/02/17 and received the below response:</p> <p> </p> <p>Dear Valued Client</p> <p>Thank you for your correspondence dated 27/02/2017.</p> <p>Please be advised, to update/change your personal details and account information, you will have to go into an FNB branch with your ID book and your proof of address(not older than 3 months).</p> <p>Regards,<br />Phathutshedzo Nkhumeleni<br />Service Consultant</p> <p>FNB Contact Centre</p> <p>Tel: ********** <br />Email: ********** />Web: www.fnb.co.za</p>