******* changes (without consent) to debit order dates

I just queried a credit card payment that came off early this month (occurred yesterday, 18 December) which left me with a negative balance in my debit card because I had not been paid for December yet (my usual debit order date is after the 25th and has been for many years).

Apparently FNB sent an in-app message on 25 Nov to clients informing them that if no action was taken, their debit orders would come off early for December (because some people get paid early in December).

This is *********. The FNB app does not work adequately and most of my in-app communications disappear when I open the app and cannot be located in the message centre.

If you are changing something, a user should need to approve the change. It is ********* and ******* to take no response as a default approval to change a date that was agreed to contractually between myself and the bank. A user should need to physically approve a change like this.

Many lower income FNB customers do not receive regular payments and do not have 24/7 access their accounts (and unlimited data) to notice big debits coming off early. You are literally raping your clients and benefitting off banking fees from changes you make without their consent. Shocking!