1 reviews | Active since Aug 2014
Changes to Once Off Payments - now nothing works
<p>Been trying to make a Once off payment since yesterday both from online banking and from the app on my iPhone.</p> <p>Now I do not receive an OTP anymore I'm required to open my app within 60 seconds and follow the prompt. Problem is there is no prompt! App is authorized and linked, up to date and in settings all notifications are enabled (using iPhone 7 Plus). Eventually I give up because there is no secondary option. Then I try making the payment directly from the app and it keeps telling me I reached my daily limit. My limit is R300,000.00 and I made no payments at all today, a R350.00 payment yesterday.</p> <p>It is so very frustrating. I want to do with my money as I please and not be forced to jump through hoops!</p> <p>And of course yesterday nobody could help me because there is no 24/7 service!</p>
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
