JT
JOHN T

1 reviews | Active since Jun 2009

15 Jul 2016, 06:55

Changes to account BUT NO NOTIFICATION

<p>I have a FNB cheque account with overdraft. I was contacted by a Collections company wanting payment of my overdraft balance. I have NEVER been contacted by FNB or received any letter that my facility was cancelled or that the matter was handed over to a colelctions agent. I do understand my obligations and the fact that my account wa snot maintained properly.</p> <p>It is my understanding that the bank should at least send me a notification letter or warning.</p> <p>FNB has never contacted me or sent me any letters</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Jul 2016, 07:16
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 963184.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)