CHANGES ON FUNERAL POLICY

It is hard to go to a place like Hellopeter before I get any response from FNB. My fiancé passed and was my beneficiary on my funeral policy. They paid the claim and I thank them, but afterwards I notify them that I need a new amendment letter and need to make some changes. They send a new amendment letter with my passed fiancé on the letter. Really how does that work, he passed away. I send another email for FNB Life to contact me to make changes, but nothing