Changes done without notification

I am disappointed with the way my call was handled by a call centre consultant, I asked him to calculate my ebucks points and then I asked him why am I not receiving points for email notifications which suppose to be 500 points and I suppose to move up another level of which I was earning for on previous months and I did not call them to tell them to stop sending me emails. His reponse was that I call the fnb call centre and tell them to sort it out, which is madness what happened to first call resolution and this directly affects my ebucks. I went onto the ebucks website and becuase I did not get this 500 points it dropped my reward level of which I did not request for this to be done. I want a manager to call me as I am going to move all my investment accounts and transaction accounts. This is not treating customers fairly this is not etical what happened to honesty and integrity within all finance institutes??????