Changed to FNB Fusion account from Cheque Account and was charged double account fees

FNB phoned me to convert my account to a fusion account. Everything went well, but on the 12th i saw there was R600 taken from my account for acc fees, interest, and credit fees. In the middle of the month! Nothing was mentioned about additional costs.

It cost me an HOUR on the FNB App on a Friday night to talk to someone and explain to have these fees reversed and they said it will take 3 business days.

These fees were NEVER mentioned to me during the "SALES CALL" and they just took my money! Absolute THEFT!

After my bank fees were already taken off on the 25th.

I asked the CSR to give me the name of the person that sold me this account and did not mention the fees, and FNB's little "if you do not respond to this in a MINUTE" message came up and canceled my chat.

In what world is a minute enough to respond to a chat? Your CSRs take 5 minutes to respond, now I have to watch my phone constantly to make sure I dont miss your MINUTE,

I am REALLY sorry I ever signed up with this HORRIBLE BANK.

The CSR told me i have to wait 3 business days for a reversal! Now it will take "3 business days" to see my own money.

This is unacceptable. A reverse is not not good enough.

I want the CSR who did not warn me about the fees to get reprimanded. I also want a public apology from FNB. I also want this MINUTE reply **** to be removed from their system and changed to 5 minutes if nothing else.

HORRIBLE BANK!