AE
Anna E
1 reviews | Active since Nov 2012
09 Apr 2019, 11:18
Changed my ID?? WHY??
I have had accounts with FNB since 2015. All of a sudden this year they have the wrong ID number for me. WHY?? I cannot receive my new credit card bacause all of a sudden the ID number they have for me is not the same as my official ID. I complain on Hello Peter because I know from experience that they do not reply to emails. When you call, they take hours to answer. PLEASE CAN SOMEBODY CORRECT MY ID???
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
09 Apr 2019, 11:45Good day Anna,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply09 Apr 2019, 11:45
Official
Good day Anna,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***