Changeables?????????????????????????

I have no more words. This bank is getting worse by the F^%$#@ day. I called at 15h52 today to get an update on my loan application and was guided by an individual telling me to send back the signed agreement as I was pre - approved. I then called back at 16h40 as I was yet to receive a response and this time I take it as they work till 5pm this individual was abrupt beyond believe and was told I need to visit the branch as it seems I am not registered to use the banking app. When I told her I have an app and was using it for year6s now was told well can I remember who I spoke to earlier then she can transfer me to that person to help. Hello Peter should allow the general public to load calls on this platform to verify every complaint lodged for more evidence and not just take written proof of submission. This will allow more transparency as well. This ****** bank............