Change your tag line. You're doing the opposite!

So about 2 months ago if not almost 3 I had 2 unauthorised swipes go off my cards. Yes (credit and debit). I logged them and reported them. I was told I will get feedback. Well, I never did. Luckily though I did see my money came back.

Then I was promised my new debit card will be sent via courier. Still have not received it. Still have not received my new credit card either and in fact it seems my credit card cannot be used. You can put money into it but cannot use the account.

Trying to call FNB is a waste of a lifetime really. They never pick up. Always experiencing high call volumes.

I really like your bank but this has left a bad taste in my mouth. Pity I'm heavily pregnant therefore have no energy really to be switching banks but that thought has crossed my mind.

Is your tag line not "how can we help you?" Then why are you not living it as part of your daily values??