Change of Surname without my Concern

I lodged a complain reference 753560 regarding my Surname that was changed without me giving the go ahead.and now when fnb have to rectify it I'm told that I must go to the branch and do it,even the explanation I got from the call centre agent its vague because how can I do name change without being Fica'd,strange enough why the Surname was changed in the branch statement while my online statement still have my ****en surname and my husband surname appears not.really FNB u know how to make someone miserable and frustrated.as I stated that I still use my ****en Surname for a reason and I will change it when I want to.I have cheque card that have my Name and Surname printed on that I believe if this mess is not sorted by you I will be made as if I stole that card like I was made as if I stole someone's identity doc.<br> <br> I'm not going to go to the Branch the person that changed without my knowledge must rectify it because I don't have time to run around and wait in long ques to sort the mess that I didn't make.and Clearly how can Surname Change happens Telephonically.if really it \happened"Telephonically I believe whoever changed it can call me and change it back. again.#****ed#"""