Change of Life Cover from Old Mutual to Discovery - Gary Leisching Financial Advisor TERRIBLE Service

<p>In July 2016 we met with Gary Leisching who is a financial advisor at FNB The Glen.We need advise in order to change my wife's and my life cover and he suggested the Discovery is the best and we went ahead with that. We agreed that the first debit order will go off in September 2016 but with Gary's idea the fist debit order went of on the 01 August 2016 which was the first error from his side. My wife and I was double debited from Old Mutual & Discovery on the 01.08.2016 & again 02.09.2016 but my debit from FNB was reversed and resolved. Gary agreed that he will do all cancellations of policies & debit orders with Old Mutual but up till this day my wife has not yet been refunded from ABSA and we went personally to ABSA on Saturday the 17 Sept 2016 and they had advised that the debit orders were not yet cancelled and they only reversed 1 months debit of R434.00 and the R534.00 has not yet been refunded. I have spoke to Gary & Karen van der merwe on many occasions regarding the refunds but there was no progress from their side but empty promises and also no follow up to keep us updated. I also asked Gary if we should contact our financial advisor from Old Mutual to cancell the policies and he advised that we will take care of this. I also asked if we should contact our banks to cancell the debit orders and he also advised that he will take care of that. On Saturday the 17.09.2016 i send Gary a message to advise that all of this was not done & his response was that he will get onto Old Mutual on Monday to get an update. I got an email from Karen today (Tuesday - 20.09.2016) to say that they are going to be refunding another policy we have with OM which is my wifes R.A. & my son's education savings which really ****ed me off as we only wanted to change our life covers from Om to Discovery. We have had endless problems doing the change of Life cover with Gary and i think his customer servcies s****s are pathetic as he will not even send follow up emails to advise of progress of these refunds and i had to always send an email to ask on progress. I have given Gary enough of time to get this resolved but he could not get this done and i was suppose to do the Hello Peter things about 2 weeks ago but was patient and waited up until today when i got an email from Karen to say that they are busy tempering with the wifes's R.A. and my son's savings. I have now decided to get another financial advisor with FNB as Gary SUCKS in his current job and should go on retirement. I am aslo going to contact Discovery to send a financial advisor to see if we have the best rate other that what Gary has given us. I have been an FNB client for 15 years and more and never has trouble until we met Gary. I will really appreciate it if someone responsible enough from FNB to look into this matter and help us resolve this issue as i cannot go another month waiting for a refund of R534.00 which Gary could NOT do.</p> <p>I await your urgent response and assistance with a new financial advisor as i am now done with Gary and his empty promises.</p>