Change of incontact details impossible for internet banking

<p>I have immigrated to Netherlands and I am trying to do payments online. I am not able to do it because my sms'es are going to my old unused number. It is virtually impossible to update my number to my new number so now I have money in a country that is absolutely useless cause my bank provider cannot give me access to it. This is supposed to be a simple process, just update my number. What is so difficult about it!??!!?!? I have sent numerous requests via the website and via email and I spent a lot of money on calls to try and change this. They do not even have my email address listed as a backup to send my otp to. This is not professional at all, I NEED TO MAKE PAYMENTS BUT IT IS IMPOSSIBLE TO ACCESS MY OWN MONEY!!!</p> <p>Would be great if someone with an update button on their screen could contact me for my new number or just use my email address as a backup for getting an OTP. Please note the number I submit for the review needs to be prefixed with +31 if you want to contact me, not +27. Would like to see if you manage to get it right.</p>